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Jeff Doran, a sought after speaker, author and a Founder and President of CCEOC Inc, made employee experience in Customer Service […]

“They are our sales force. Without wholesalers and retailers, we can’t make money!” a Business Development Manager said to me […]

To continue with our series of customer experience webinars of this year, the second one will take place on April 4th, […]

“A chain is only as strong as its weakest link.” That saying is at the heart of customer experience: consistently […]

Throughout the year of 2019, we will be hosting 6 CX Webinars, starting with the first one on February 21st. We […]

Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores from external clients? Or, poor employee […]

A CCaaS Solutions Provider’s CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings Posted on Contact Center […]

5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy I love the holiday season. I enjoy […]

This week, is all about celebration of National Customer Service Week and everyone who makes CX a work of their […]

Changing the IP Address on the HQ Server Backup all HQ and DVS Servers first On the HQ Server Change […]