[CCTR Insider] Solutions To Maximize Unstructured Feedback
Welcome to the three-part series about the challenges of harnessing unstructured feedback across every level of the enterprise. In this […]
Read More
CX Tuesday Monthly Digest, July 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read More
[CCTR Insider] Hold, please! 5 Steps For Happily Waiting Customers
Waiting on hold can be a customer’s worst nightmare. As customers, we’ve been there ourselves! Agents abruptly demand that we […]
Read More
5 Tips to Help Electric and Natural Gas Contact Centers Convert More Inquiries into Sales
I have run sales training workshops for several energy re-sellers over the past ten years. Their Agents need to handle […]
Read More
CX Tuesday Monthly Digest, June 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read More
[CCTR Insider] How to Help Contact Center Agents Survive Their First Call
Driving permits, trips abroad, and skydiving are at their best the first time they’re experienced. On the other hand, like […]
Read More
5 Tips to Help Professional Associations Provide Great Customer Experience for Their Members
“When is my membership renewal date?” “How many educational credits do I need this year to maintain my designation?” “What […]
Read More
CX Tuesday Monthly Digest, May 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read More
Sangeeta Bhatnagar: Commit to a Great HUMAN Experience!
Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering service after high school through founding SB […]
Read More
Healthcare Industry CX Best Practices
5 Customer Service Tips for Healthcare Industry Contact Centers Why can’t you tell me over the phone?”, “What do you mean […]
Read More