Planning the Post Covid-19 Contact Center
Watch the recording of our recent joint LANtelligence/GTACC webinar “Planning the Post Covid-19 Contact Center” with Dana Ciofi, Human Resources […]
Read More
How To Manually Set Time and Date in a ShoreTel V-Switch
In the ShoreTel v-switches the time or NTP server address needs to be reachable otherwise the voice mail services will […]
Read MoreMigrating ShoreTel HQ/DVS to New Server with Existing IP Address
Migrating HQ/DVS to new Server Hardware With existing IP Address This an application note on how to migrate an existing […]
Read More
Migrating ShoreTel ECC to New Platform with New IP Address
The customer was currently running ECC 7.0 on a windows 2003 server and wanted to migrate the server to a […]
Read MoreConcerns about Cloud solutions reliability and functions
FAILURES OF THE PIONEERS Similar to the early days of the first VoIP solutions deployments in the late 90’s, there […]
Read MoreFive Ways We Can Help You Boost Your Cloud Solution
Cloud implementation process is more than Plug-&-Play Despite the advertised simplicity of cloud voice, the technology does not come already integrated […]
Read MoreIs your network ready for a UCaaS Solution?
How to prepare your network for a new VOIP system When implementing a VOIP phone system you must take the […]
Read MoreUCaaS Deployment best practices
Where do UCaaS deployments run into trouble? With all the movement and migration to UCaaS that is occurring from the […]
Read MoreAre all SD-WAN solutions created equal?
Ask a pro: Difference between SD-WAN solutions Software Defined Wide Area Network (SD-WAN) has been a very hot and yet […]
Read More
[CCTR Insider] Why Leaders Don’t Act On Unstructured Feedback
This is the last of a three-part series about the challenges of harnessing unstructured feedback across every level of the […]
Read More