The Impact of COVID-19 on Customer Experience Expectations
Watch the recording of the recent webinar “5 Key Strategies for Your Contact Center’s Operational Success” with Mike Aoki and guest CX expert […]
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10 Ideas to Lead Your Contact Center During Covid-19 – Part 2
In Part 1 of this two part series, we covered five ideas to lead your contact center through this current […]
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How to Handle Nuisance Callers with ShoreTel/Mitel Connect
How to Handle Nuisance Callers with ShoreTel/Mitel Connect
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10 Ideas to Lead Your Contact Center During Covid-19 – Part 1 of 2
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means […]
Read MoreHow to Change Your Connect HQ Server IP Address
How to Change Your Connect HQ Server IP Address
Read MoreLANtelligence Customer Update – Options for Remote Workers
LANtelligence Customer Update – Options for Remote Workers
Read MoreRemote Worker Options for ShoreTel 14.2 and Connect
Remote Worker Options for ShoreTel 14.2 and Connect
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LANtelligence Customer Support During COVID 19 Outbreak
Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 […]
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