Seven Contact Center New Year’s Resolutions for 2021
Read Mike Aoki’s latest article and get all the insights on how you can set achievable goals that will pay […]
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How to Get Your Contact Center Team Recharged for 2021
Watch the recording of the recent webinar “How to Get Your Contact Center Team Recharged for 2021” with psychotherapist and […]
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The New CX Reality – What is Your Customer Journey Like Today?
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their […]
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The New CX Reality – Mobility is The Future of Customer Interaction
Learn why your contact center needs to be able to have agents interact real time with Mobile device users on […]
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The New CX Reality – Your Organization Needs to Offer Customers Easy-to-Use Self-Service Options
Discover how using tools like web, chat, chat bots, and AI Agents are crucial for your contact center by reading Part IV […]
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The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?
In this age of real time information and connectivity at everyone’s fingertips, your customers drive how they want to communicate with you. Discover how […]
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The New CX Reality – Customers Drive How Your Contact Center Operates
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their […]
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Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers
Watch the recording of the recent webinar “Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers” with host […]
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