“Everything a business does is for and about the customer”, says Annette Franz of CX Journey Inc.
Throughout the year of 2019, we will be hosting 6 CX Webinars, starting with the first one on February 21st. We […]
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5 Tips to Provide Better IT Help Desk Support
Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores from external clients? Or, poor employee […]
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Selecting the Right Technology Partner Should Be at the Top of Your Decision Criteria
A CCaaS Solutions Provider’s CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings Posted on Contact Center […]
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How to Make Your Contact Center a Happy Place This Holiday Season
5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy I love the holiday season. I enjoy […]
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How EX affects CX and How to Succeed at Both – Recording 10/11/2018
Watch the recording of the recent webinar “How Employee Experience (EX) Affects Customer Experience (CX) and How to Succeed at […]
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How EX affects CX and How to Succeed at Both – Webinar Recording
Watch the recording of the recent webinar “How Employee Experience (EX) Affects Customer Experience (CX) and How to Succeed at […]
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Happy Customer Service Week!
This week, is all about celebration of National Customer Service Week and everyone who makes CX a work of their […]
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How to set up automatic alerts in Mitel (ShoreTel) Connect Director
How to set up automatic alerts in Mitel (ShoreTel) Connect Director
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