Ken Zrobok, Author at LANtelligence

Watch the recording of the recent webinar “5 Tips To Attract Superstar Contact Center Employees” from our new series “5 […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering service after high school through founding SB […]

5 Customer Service Tips for Healthcare Industry Contact Centers Why can’t you tell me over the phone?”, “What do you mean […]

Jeff Doran, a sought after speaker, author and a Founder and President of CCEOC Inc, made employee experience in Customer Service […]

“They are our sales force. Without wholesalers and retailers, we can’t make money!” a Business Development Manager said to me […]

Watch the recording of the recent webinar “3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by […]

To continue with our series of customer experience webinars of this year, the second one will take place on April 4th, […]

Watch the recording of the recent webinar “5 Ways CX Journey Mapping Can Improve CSAT & NPS Results” from our […]

“A chain is only as strong as its weakest link.” That saying is at the heart of customer experience: consistently […]